How to Accept an Apology

How to Accept an Apology

Last week I wrote about various types of apologies we make in our day to day and professional lives. Some are easier than others to make. Some are extremely difficult. This week I would like to talk about when we are on the receiving end of an apology. How to accept...
Making an Apology

Making an Apology

Saying sorry can be one of the hardest things we do. Remember when the teacher forced you to say sorry to another kid, then made you both shake hands? And you would grit your teeth and say sorry, and shake hands, both of you gripping the other’s hand hard. You would...